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Support

Frequently Asked Questions by Category

Ordering and Shipping

What types of payment do you accept? We accept the following credit cards (Visa, Mastercard, Discover,) through secure Authorize processing.

Is my payment secured?

All payment processing goes through Authorize processing which is very safe, secure, and reliable.

How do I know my credit card and personally identifiable information is protected? We understand the importance of your personal information remaining secure. We take the necessary steps to secure your information.

Where do you ship?

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, France, Germany, Denmark, and Israel. If your country is not listed you can email us and we might be able to make special accommodations to ship to you.

How does the order process work?

Once you place your order with us we will send you a confirmation email summarizing your order details and shipping address. You will later receive a shipment notification email with tracking number once your order has been shipped. Please note updated tracking information may take up to 24 hours after shipment to update within the shipping carrier's system.

How long until my order is delivered?

So you would like to know how long your order will take from the moment you order it, until the day it arrives. This question depends on a couple of factors, like when you ordered it, and the shipping method you selected. Backorders can delay your order, however they almost never occur so you won't have to worry about it. Your order typically leaves our warehouse in 1-2 business days, so to get an idea on when your package will arrive consider the following shipping service options These delivery estimates INCLUDE the order processing time, so they represent a good estimate from the date of order until the date of delivery. Standard Shipping - 4-9 business days (usually 7 days) Expedited Shipping - 3-6 business days (usually 4-5 days) Express Shipping - 2-3 business days (usually 2 days). Also, because we ship with the USPS, Saturday delivery comes standard with all packages. So for delivery purposes, Saturday counts as a business day.

How do I cancel or change my order?

We try our best to ship orders as quickly as we receive them. Generally, orders cannot be cancelled once they are received. No worries though, you do have the option of returning your order once it has been delivered. If you would like to cancel, please call us at 1-800-531-6471 for Customer Support or email us at support@funexpressvillage.com and we will do our best to help.

What happens if my shipment has been returned to sender?

Once the package has been returned to us, we will send you an email letting you know. At that point you can make arrangements to have it shipped to an alternate address by getting in contact with us.

Returns

If I would like to return my order, how do I do that?

For online order returns, you must return your purchase to us within 7 days of receiving it. Simply mail it back to us using the return guidelines listed in the next section. We will refund you (minus shipping) in the same method you paid.

What is your return policy?

Returns of unused merchandise must be postmarked within 14 days of delivery to be eligible for return. The original purchase price minus the cost of shipping is returned. We do not offer returns on used merchandise. A package returned to us that is postmarked after 14 days of delivery, but no more than 30 days, will be eligible for an exchange. Please include all contact details, reason for return or exchange, and order number with your return package.

How about exchanges?

We can take exchanges of unused merchandise as long is it is postmarked within 30 days of original delivery. Please indicate inside your package the item you want back in exchange, your order number, and the address we should ship it too.

What packaging should I use to ship my return back?

It is best to send your return back in a box for protection. We are not responsible for items lost or stolen while being returned to us. We strongly recommend sending back to us with USPS Delivery Confirmation.

Can I exchange or return engraved merchandise?

Once engraved, the merchandise is ineligible for returns and exchanges.

How will I know when my exchange item has been shipped?

Once your exchange request has been processed an email will be sent to your email address on file when it has shipped out.

How do I return an item?

Items may be returned via USPS mail only. We will only accept returns & exchanges that are sent via USPS. The item must be securely packed and sent back with customer information, contact details, reason for return or exchange, and order number. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages to show they have been delivered. You must pay postage for the returned package.

Do I have to pay shipping for my return?

Yes, customers are responsible for the cost of shipping items back to Fun Express Village.

How long does it take to refund my money after I return it?

We will process your return as quickly as we can and will refund you (minus shipping and restocking fee if applicable) in the same method you paid. We will fully process your return within 2 weeks of receiving; it may take longer for the refund to post to your account depending on your bank or credit card company. Most refunds take 48 to 72 business hours to show up on your account, however some cards take longer.

What address should I mail my return package to?

You do not need a return authorization number or special label from us, just send it back to us...

Fun Express Village Returns 12997 Village Blvd. Madeira Beach, FL 33708 USA

Or...

Fun Express Village Exchanges 12997 Village Blvd. Madeira Beach, FL 33708 USA

Please include all contact details, reason for return or exchange, and order number. If opting for a refund, per our policy you will receive a refund for the items returned minus the cost of shipping.

General Questions

What is the best way to reach you for support? We respond fastest through email at support@funexpressvillage.com Additionally, you can call us at 1-800-531-6471 for phone support

Can I place an order by phone?

Absolutely, call us at 1-800-531-6471 to place an order by phone

I saw an item in one of your stores, but I don't see it online. Can I still order it?

The item may be an in-store item only, however if it is in stock we may be able to help. Contact us for assistance in this area.

Defect Merchandise Received

Fun Express Village has a strong commitment to quality and stands behind the products it sells. All items are quality checked twice prior to shipment to ensure everything looks good. If there is a defect on an item you just received from us please let us know about it immediately within 48 hours. We will do all we can to repair or replace the item if necessary.

Sterling Silver Jewelry

What materials do you use for Fun Express Village sterling silver jewelry?

All of our sterling silver items are 100% Guaranteed to use genuine 92.5% (0.925) silver content, which is the amount used industry wide for sterling silver jewelry. We only use the finest quality silver when crafting our jewelry.

Does Fun Express Village sterling silver jewelry have a warranty?

Fun Express Village has a strong commitment to quality and stands behind the products it sells. If your Fun Express Village sterling silver merchandise is damaged, due to a manufactures' defect within 1 year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Fun Express Village sterling silver jewelry for warranty service?

We are sorry to hear you are experiencing trouble with your Fun Express Village piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 1 year warranty on Fun Express Village sterling silver jewelry against damage due to manufacturers' defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges.

If you would like to send your item in for repair, please use durable packaging and mail via a traceable USPS method to the address below.

Fun Express Village Warranty Service 12997 Village Blvd Madeira Beach, FL 33708

Please include a letter with your full name, phone number, mailing address, stating how long you've had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; if you do not have one available please inform us of the date and place of purchase and we will see if we can help you out. If you have any questions please contact us and we will be more than happy to assist you in any way possible.

How should I care for my sterling silver jewelry?

Sterling silver naturalizes oxidizes as it reacts with the impurities in the air. To clean silver back to its shiny luster we recommend using a high quality sterling silver polishing cloth. We do not recommend the use of solutions, dips, or chemical cleaners.

Sterling Silver Gemstone Jewelry

What kind of gemstones do you use for your jewelry?

At Fun Express Village we use only 100% guaranteed genuine gemstones and sterling silver when crafting our sterling silver gemstone jewelry. When designing our pieces we use gemstones from around the world, with each piece hand inspected to ensure it meets our extensive quality guidelines. We know you're going to be thrilled with the quality and natural beauty of our sterling silver gemstone jewelry, we guarantee it with our Fun Express Village Gemstone Guarantee.

What is the Fun Express Village Gemstone Guarantee?

All gemstones sold with the Fun Express Village Gemstone Guarantee certify the gemstone is 100% authentic, and the silver used with the piece is genuine sterling silver 0.925 silver content. Guaranteed.

Is Fun Express Village sterling silver gemstone jewelry covered under the sterling silver jewelry warranty as well?

Absolutely. Fun Express Village has a strong commitment to quality and stands behind the products it sells. If your Fun Express Village sterling silver gemstone jewelry is damaged, due to a manufactures' defect within 1 year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Fun Express Village sterling silver gemstone jewelry for warranty service?

We are sorry to hear you are experiencing trouble with your Fun Express Village piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 1-year warranty on Fun Express Village sterling silver jewelry against damage due to manufacturers' defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges.

If you would like to send your item in for repair, please use durable packaging and mail via a traceable USPS method to the address below.

Fun Express Village Warranty Service 12997 Village Blvd Madeira Beach, FL 33708

Please include a letter with your full name, phone number, mailing address, stating how long you've had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; if you do not have one available please inform us of the date and place of purchase and we will see if we can help you out. If you have any questions please contact us and we will be more than happy to assist you in any way possible.

How should I care for my sterling silver gemstone jewelry?

The sterling silver component of your gemstone jewelry will naturally oxidize as it reacts with the impurities in the air, all genuine sterling silver will do this. To clean silver back to its shiny luster we recommend using a high quality sterling silver polishing cloth. The gemstone component rarely needs to be cleaned, but if needed may be cleaned with warm soapy water and a soft brush, afterwards rinsing with clean water. IMPORTANT: do not use solutions, dips, or chemical cleaners to clean your gemstone jewelry.

Fashion Jewelry

What materials do you use for Fun Express Village fashion jewelry?

For most of our fashion jewelry we use brass or casting base metals with tarnish-resistant rhodium plating.

How should I care for my Fun Express Village fashion jewelry?

What is great about Fun Express Village jewelry is the tarnish-resistant rhodium plating used on each piece that can keep tarnishing at bay. All you need to do is wipe down your piece with a dry, 100% cotton cloth to remove any impurities that may have gathered when wearing.

Just a few tips to help prevent tarnishing and extend the life of your fashion jewelry: Keep your piece away from water, jewelry cleaners, silver cleaners, treated polishing cloths, perfumes, hairspray, lotions, hand-sanitizers and make-up. Any of these items can damage the tarnish-resistant rhodium plating and cause tarnishing to occur. It is also best to tuck your cherished item away from the open air when not wearing it, especially for long periods of time.

Does Fun Express Village fashion jewelry have a warranty?

Fun Express Village has a strong commitment to quality and stands behind the products it sells. If your Fun Express Village fashion jewelry is damaged, due to a manufactures' defect within 14 days from the date of purchase, we will be happy to repair or replace your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Fun Express Village fashion jewelry for warranty service?

We are sorry to hear you are experiencing trouble with your Fun Express Village piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 14 day limited warranty on Fun Express Village fashion jewelry against damage due to manufacturers' defects. If your item falls within the warranty period it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges or replacement cost.

If you would like to send your item in for repair under the warranty service, please use durable packaging and mail via a traceable USPS method to the address below.

Fun Express Village Warranty Service 12997 Village Blvd Madeira Beach, FL 33708

Please include a letter with your full name, phone number, mailing address, stating how long you've had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; fashion jewelry sent in without a copy of the original sales receipt is not eligible for coverage under the warranty program. If you have any questions please contact us and we will be more than happy to assist you in any way possible.